Refund & Return Policy

REFUND AND RETURN POLICY

Thank you for shopping at [HONOKUNI JAPAN].
Please read this policy carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined below.

  1. CANCELLATIONS & ORDER CHANGES
  • Orders can only be canceled or modified before they have been shipped. Once a shipment has been processed and a tracking number has been issued, we cannot accept cancellations or address changes.
  1. RETURNS & REFUNDS

[Non-Returnable Items ]
Due to the nature of our products, particularly Over-The-Counter (OTC) health/eyecare items, and in accordance with international safety standards, we cannot accept returns, exchanges, or refunds for:

  • Any opened, used, or unsealed products.
  • Change of mind or incorrect orders placed by the customer.
  • Products purchased more than 14 days after delivery.

[Eligible Return Conditions ]
We only accept returns or replacements under the following strict conditions:

  • You received a wrong item (different from what you ordered).
  • The item arrived damaged, defective, or broken during transit.

To request a return or replacement, you must contact us at [info@honokunijapan.shop] within 7 days of receiving your order. Please provide your Order ID and clear photos/videos showing the damaged or incorrect item alongside the original shipping label.

  1. CUSTOMS, IMPORT DUTIES, & TAXES
  • Import duties, taxes, and customs charges are NOT included in the item price or shipping cost. These charges are the buyer’s responsibility.
  • Please check with your local customs office to determine what these additional costs or import restrictions (such as personal usage quantity limits) will be prior to purchasing.
  1. CUSTOMS SEIZURES & REFUSED SHIPMENTS
  • It is the buyer’s responsibility to ensure that the ordered items (including OTC eye drops) comply with local import regulations in your country.
  • If a package is seized, held, destroyed, or rejected by local customs or postal authorities due to import regulations, unpaid taxes, or failed delivery attempts, WE CANNOT ISSUE A REFUND OR REPLACEMENT.
  • If a package is returned to us by customs, shipping fees (both original and return shipping) and any customs penalties will be deducted from any potential partial refund.
  1. CONTACT US
    If you have any questions regarding our Refund and Return Policy, please contact us at:

Store Name: [HONOKUNI JAPAN]

Email: [info@honokunijapan.shop]

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