{"id":11,"date":"2026-09-27T17:33:56","date_gmt":"2026-09-27T08:33:56","guid":{"rendered":"https:\/\/honokunijapan.shop\/?page_id=11"},"modified":"2026-09-27T18:18:04","modified_gmt":"2026-09-27T09:18:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/honokunijapan.shop\/?page_id=11","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">REFUND AND RETURN POLICY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping at [HONOKUNI JAPAN].<br>Please read this policy carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined below.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>CANCELLATIONS &amp; ORDER CHANGES<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can only be canceled or modified before they have been shipped. Once a shipment has been processed and a tracking number has been issued, we cannot accept cancellations or address changes.<\/li>\n<\/ul>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>RETURNS &amp; REFUNDS<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">[Non-Returnable Items ]<br>Due to the nature of our products, particularly Over-The-Counter (OTC) health\/eyecare items, and in accordance with international safety standards, we cannot accept returns, exchanges, or refunds for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any opened, used, or unsealed products.<\/li>\n\n\n\n<li>Change of mind or incorrect orders placed by the customer.<\/li>\n\n\n\n<li>Products purchased more than 14 days after delivery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">[Eligible Return Conditions ]<br>We only accept returns or replacements under the following strict conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a wrong item (different from what you ordered).<\/li>\n\n\n\n<li>The item arrived damaged, defective, or broken during transit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return or replacement, you must contact us at [<a href=\"mailto:info@honokunijapan.shop\">info@honokunijapan.shop<\/a>] within 7 days of receiving your order. Please provide your Order ID and clear photos\/videos showing the damaged or incorrect item alongside the original shipping label.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>CUSTOMS, IMPORT DUTIES, &amp; TAXES<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Import duties, taxes, and customs charges are NOT included in the item price or shipping cost. These charges are the buyer&#8217;s responsibility.<\/li>\n\n\n\n<li>Please check with your local customs office to determine what these additional costs or import restrictions (such as personal usage quantity limits) will be prior to purchasing.<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>CUSTOMS SEIZURES &amp; REFUSED SHIPMENTS<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is the buyer&#8217;s responsibility to ensure that the ordered items (including OTC eye drops) comply with local import regulations in your country.<\/li>\n\n\n\n<li>If a package is seized, held, destroyed, or rejected by local customs or postal authorities due to import regulations, unpaid taxes, or failed delivery attempts, WE CANNOT ISSUE A REFUND OR REPLACEMENT.<\/li>\n\n\n\n<li>If a package is returned to us by customs, shipping fees (both original and return shipping) and any customs penalties will be deducted from any potential partial refund.<\/li>\n<\/ul>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>CONTACT US<br>If you have any questions regarding our Refund and Return Policy, please contact us at:<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Store Name: [HONOKUNI JAPAN]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: [<a href=\"mailto:info@honokunijapan.shop\">info@honokunijapan.shop<\/a>]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>REFUND AND RETURN POLICY Thank you for shopping at [HONOKUNI JAPAN].Please read this policy carefully before placing an order. By [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":2,"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":46,"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/46"}],"wp:attachment":[{"href":"https:\/\/honokunijapan.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}